I just landed a Client Support Officer role at Compass Education!
This new job is a massive and exciting leap in my career! I want to share the insights I’ve gained having completed my first week at the company.
1. Making things less overwhelming
This is my first ever full-time role at a company I’m fascinated by! It’s a foreign experience to me so as you can imagine - quite overwhelming and nerve-racking.
To avoid feeling completely overwhelmed during the training period, I don’t expect myself to retain 100% of the knowledge being taught during training.
Taking it one step at a time and trusting that I’ll continuously learn as I go has eased the nerves I’ve had as a newbie.
2. Asking heaps of questions
My role as a Client Support Officer relies on technical knowledge of the Compass software - most of which I’m unfamiliar with. I found that by asking my workmates questions and having conversations about the product, I’m able to better pick up concepts.
3. Adjusting to a new work environment
I learnt that the best way for me to adapt to a fresh, foreign workplace is to simply observe my colleagues!
For example:
How do managers and juniors like to interact?
How do employees spend their lunch breaks?
Do they keep Workplace messages formal or throw in the occasional meme?
There are also many unwritten rules about the company culture that I’ll learn as I spend more time at the company.
That’s a wrap up of my first week as a Client Support Officer! I’m super pumped up to begin my second week at Compass, and I’ll be posting about my journey here!
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